New-patient calls answered. Treatment plans kept on track.
CoastaFlow answers every new-patient inquiry, books evaluations, and runs the reminder and reactivation sequences that keep care plans on schedule, all while staying front-desk friendly.
The operational reality
New-patient calls missed during adjustments
With the whole team in treatment rooms, a new-patient call rolls to voicemail, and that patient books the chiropractor who answered.
Care-plan drop-off after visit two
Patients who miss one appointment often ghost the whole plan. Without reminders and quick rebooking, treatment outcomes, and revenue, suffer.
Inactive patients never reactivated
Hundreds of past patients sit in the database while new-patient marketing spend climbs. Reactivation is the cheapest growth you own.
Front desk buried in phone work
Confirmations, reminders, and reschedules eat hours of front-desk time every single day.
How CoastaFlow covers it
Every new-patient call answered
AI reception books evaluations into real availability and captures intake details before the visit.
Related featureCare-plan adherence reminders
Confirmation and reminder sequences keep patients on their prescribed visit schedule.
Related featureReactivation campaigns
Patients inactive 30/60/90 days get personal-feeling check-in messages with a booking link.
Related featureOne inbox for calls, texts, and forms
Every inquiry, phone, web form, or text, lands in one thread with the patient record.
Related featureReview requests that build local trust
Post-visit review requests build the rating new patients check before calling.
Related featureAn example workflow
- 1
A new patient calls about back pain at lunch
The AI answers, captures symptoms and insurance basics, and books a Thursday evaluation.
- 2
The care plan starts with structured reminders
Each visit gets confirmation and reminder texts, missed appointments get an instant reschedule link.
- 3
A patient falls off the plan at week three
The missed-visit sequence fires: a check-in text, then an easy rebooking link.
- 4
Dormant patients come back
A quarterly reactivation campaign to the full database books wellness visits without a dollar of ad spend.
Recommended automations
Missed-visit recovery
A no-show triggers an immediate reschedule outreach before the patient drifts from the care plan.
Reactivation campaigns
Inactive patients get check-in sequences at 30/60/90 days with one-tap rebooking.
New-patient intake flow
Intake forms texted before the first visit so the evaluation starts informed.
Wellness maintenance reminders
Completed care-plan patients roll into monthly wellness reminders, retention on autopilot.
AI Status
3 agents active
New Leads
128
+18% vs prior 30 days
Response Time
38s
median, first touch
Booked Jobs
27
+9 vs last month
Estimates Out
$84.2k
42 open
Sales Pipeline
Last 30 daysAutomation Activity
AI Voice Receptionist
Booked estimate · Marsha Tillman, (843) 555-0147
Missed-Call Text-Back
Texted (912) 555-0183 in 5s · conversation opened
Estimate Follow-Up
Nudged D. Okafor, $2,340 quote · nudge #2 sent
Reputation Engine
5★ review requested → received · K. Marin
Frequently asked questions
Yes. Messaging is configured for a professional, privacy-conscious tone, no diagnoses, no medical claims, just scheduling and reminders.
Yes. Reminder sequences are configured per plan type, 3× weekly, 2× weekly, monthly wellness, each with its own cadence.
Existing patients are recognized and routed naturally, booking, rescheduling, or reaching the front desk when a human is needed.
See CoastaFlow configured for chiropractors.
Book a working demo and we'll walk through your pipelines, conversations, automations, and AI agents, configured around how your business actually operates.