Answer every call, even at 2 AM
CoastaFlow’s AI voice receptionist answers calls in your business’s voice, captures caller details, answers common questions, and books appointments, escalating to your team whenever a human is needed.
Meet Alessa
Every caller gets an answer.Every opportunity keeps moving.
Alessa is the Coasta Agent who answers, qualifies, books, and hands complex conversations to your team with the full context attached.
Inside CoastaFlow
The AI receptionist, visible inside your operating system.
The Problem
You can’t staff the phone every hour customers call
Emergency calls come at night. Quote requests come during lunch. Hiring a full-time receptionist or answering service is expensive, and voicemail loses the job. Every unanswered call is revenue walking to a competitor.
How it works
Train it on your business
Configure your services, pricing ranges, service area, hours, and answers to the questions callers ask most.
It answers when you can’t
Set it to handle after-hours calls, overflow during busy times, or every call, the AI greets callers and starts a natural conversation.
It captures and books
The receptionist collects caller details, answers questions, and books appointments directly into your calendar.
It escalates to humans
For emergencies or anything outside its scope, it transfers the call or flags your team immediately with a summary.
What you get
24/7 coverage without 24/7 payroll
Nights, weekends, and holidays are covered without hiring additional staff.
Every caller’s details captured
Name, number, and reason for calling are logged to the CRM, even if they don’t book.
Consistent, professional first impression
Every caller gets a prompt, courteous answer in the tone you define.
Humans handle what matters
Routine questions are handled automatically; your team spends time on real conversations, not phone tag.
A typical workflow
- 1
After-hours emergency
Caller describes an urgent issue → AI captures details and assesses urgency → escalates to on-call staff with a summary.
- 2
Routine booking
Caller requests an estimate → AI checks calendar availability → books the appointment → confirmation text sent.
- 3
Common questions
Caller asks about services, hours, or service area → AI answers from your knowledge base → offers to book or take a message.
Where it earns its keep
Home services
A restoration company captures middle-of-the-night water damage calls, qualifying urgency and dispatching on-call crews without a live answering service.
Real estate
A team’s AI receptionist answers sign calls after hours, shares listing details, and books showings directly into the agent’s calendar.
Professional services
A med spa’s AI receptionist handles booking and rescheduling calls during treatments, when no one at the front desk can pick up.
Related features
Frequently asked questions
The receptionist uses natural, modern voice technology and speaks in the tone you configure. You can listen to and adjust how it handles calls before going live.
It doesn’t guess. It takes a detailed message, offers a transfer or callback, and flags your team, callers always have a path to a human.
Yes. Connected to your CoastaFlow calendar, it offers real availability and confirms bookings by text while on the call.
Completely. Use it after hours only, as overflow when lines are busy, or as your full-time first answer, your choice.
See AI Voice Receptionist working on your leads.
Book a working demo and we'll walk through your pipelines, conversations, automations, and AI agents, configured around how your business actually operates.