Case Study

How Precision HVAC Increased
Revenue by 40% in 90 Days

A 4-truck HVAC company in Georgia was losing $150,000+ annually to missed calls. This is how they fixed it with an AI receptionist.

Results in 90 Days

40%
Revenue Increase
$60K in Q1
35%
Missed Calls
down to 2%
47
After-Hours Jobs
captured in 90 days
$32K
Cost Reduction
per year saved

The Challenge

Precision HVAC is a family-owned heating and cooling company serving the greater Atlanta metro area. Owner Marcus Thompson was personally answering phones between service calls, often missing calls while elbow-deep in a compressor. They were missing 35% of their inbound calls.

Our analysis showed: 35% of calls going to voicemail, voicemails checked 2x/day, zero after-hours coverage, and estimated $150,000+ in lost annual revenue.

The Solution

They implemented CoastaFlow AI phone agent that answered all calls 24/7, qualified callers, scheduled appointments directly, and sent SMS confirmations.

AI Voice Receptionist

Every call answered, 24/7, including nights and weekends

Lead Qualification

AI asks key questions: service type, urgency, address

Direct Scheduling

Appointments booked automatically into their existing calendar

Emergency Escalation

Urgent calls flagged for immediate callback

The Results

Within 90 days, every metric had dramatically improved.

Missed Call Rate

94% reduction
Before
35%
After
2%

Q1 Revenue

+40%
Before
$150K
After
$210K

After-Hours Jobs

First ever captured
Before
0
After
47

Customer Satisfaction

+14%
Before
4.2 stars
After
4.8 stars

What Marcus Said

"I wish I had done this five years ago. We recovered the $150K we were losing - and actually grew because now every inquiry becomes an appointment."

Ready to Capture Every Call?

See how CoastaFlow can help your HVAC business increase revenue by 30-40% in 90 days.

Schedule Consultation